At Sefsafi.com, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- You must request a refund within 15 days of your purchase.
- The item or service must be unused, undamaged, and in the original condition.
- Digital products (if applicable) must not have been downloaded or accessed.
- Services must not have been fully delivered or utilized.
2. Non-Refundable Items
Certain items and services are non-refundable, including:
- Downloadable digital products that have been accessed.
- Customized or personalized services that have been rendered.
- Gift cards and promotional items.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact us at [email protected] with your order details and reason for the refund request.
- Provide proof of purchase (receipt or order confirmation number).
- If applicable, return the item in its original condition.
4. Refund Processing
- Once your refund request is received and approved, we will process your refund within 2 business days.
- Refunds will be issued to the original payment method used during purchase.
- Depending on your payment provider, refunds may take additional time to reflect in your account.
5. Late or Missing Refunds
If you have not received your refund after the processing period:
- Check with your bank or credit card provider, as processing times vary.
- Contact us at [email protected] for further assistance.
6. Exchanges (If Applicable)
If you received a defective or incorrect item, you may request an exchange instead of a refund. Contact us at [Insert Email] with supporting details.
7. Cancellation Policy
- Orders may be canceled within 12 hours of purchase for a full refund.
- Once an order has been processed or shipped, cancellations may not be possible.
8. Changes to This Policy
Sefsafi.com reserves the right to modify this refund policy at any time. Any updates will be posted on this page with the updated effective date.
9. Contact Us
For any questions or concerns regarding this refund policy, please contact us at:
Sefsafi.com
Email: [email protected]
Website: https://www.sefsafi.com